Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We currently only ship within Australia. We’re working on expanding our reach, so stay tuned for updates!
How much does shipping cost?
📦 Standard Shipping
We ship using Australia Post and offer $9 flat rate shipping on all standard orders.
Spend $65 or more and enjoy free standard shipping—no code needed!
🚀 Express Shipping
Need your books in a hurry? We’ve got you covered with Express Post options via Australia Post. Rates are calculated by parcel weight:
- Orders under 0.5kg (500g) $14.95
- Orders 0.5kg (500g) - 1kg $18.95
- Orders 1kg - 3kg $23.45
- Orders 3kg - 5kg $31.35
How long does shipping take?
Orders are packed within 2-3 business days.
Shipping times vary based on your location.
Once your order has been processed, you’ll receive an estimated delivery time frame along with a tracking number. You can use this tracking number to follow your package’s journey via Australia Post's tracking portal.
Australia Post Standard (typically 2-6 business days)
Australia Post Express (typically 1-3 business days)
How do I track my order?
Once your order has been shipped, you’ll receive a confirmation email with an Australia Post tracking number.
Simply use this number to follow your package’s journey via Australia Post's tracking portal.
Do you use eco-friendly packaging?
We believe every love story deserves a greener future!
Our packaging is thoughtfully selected to be recyclable, compostable, or made from sustainable materials.
We’re always looking for new ways to reduce our environmental impact, so if you have suggestions or questions, feel free to reach out!
What do I do if my order arrives damaged?
We want every book to arrive safely, but if your order is damaged, please reach out to us at alittlelovebookshop@gmail.com within 14-days of receiving it.
Include a photo of the damage, and we’ll work with you to make it right.
Please Note: Books purchased from the pre-loved collection are final sale, and can not be returned. Please view our refund policy for more information.
Returns
Eligibility
Returns Window
You have 7 days from the date of delivery to request a return.
Eligibility
To be eligible for a return:
- Your item must be in the same condition you received it—unread, unused, and undamaged, and where applicable, in the original packaging.
- You’ll need the receipt or proof of purchase.
Final Sale / Non-Returnable Items
All books from our Preloved Collection and sale items are final sale.
How to Start a Return?
To request a return, email us at alittlelovebookshop@gmail.com with the following details:
- Your full name
- Order number
- Title(s) of the book(s) and/or bookish accessories you'd like to return
- Reason(s) for the return
If your return is approved:
- We’ll guide you through the next steps, including where to send your item.
- Return postage is at the customer’s expense.
- Once received and inspected, we’ll issue a refund or store credit, depending on your preference.
Important: Items sent back to us without first requesting a return will not be accepted.
Read our full refund and returns policy.
How long does it take to process my return?
Once we’ve received and inspected your return, we’ll notify you about the approval status. If approved, your refund will be processed to your original payment method within 10 business days.
Please note: Banking and credit card processing times may vary.
Can I exchange for a different item?
Exchanges
We don’t accept exchanges at this time, but we’re happy to offer either a store credit or a refund for eligible returns.
Little Love Points: Rewards Program
How can I sign up?
Joining A Little Love Rewards is easy! Simply create an account on our website (floating in the bottom right corner), and you’ll automatically start earning Love Points with every purchase.
How can I earn points?
With our Love Points Rewards Program, every purchase brings you closer to exclusive perks! For every $1 spent, you’ll earn 5 points, which can be redeemed for discounts on your next purchase. The more you shop, the more love you earn!
How can I redeem my points?
Redeeming your Love Points is easy! Every 100 points equals $1 off your next purchase. Simply apply your points at checkout to enjoy your well-earned discount.
Author Submissions
Calling All Indie Romance Authors!
Calling All Indie Romance Authors! 💕
We love discovering new love stories and supporting indie romance authors! If you’d like to see your book on A Little Love’s shelves, we’d be thrilled to hear from you.
Send us an email at alittlelovebookshop@gmail.com with a little about your book, including:
- Your book title, author name, and genre
- A short and sweet synopsis
- Publication details (release date, format availability, distributor info)
- Any relevant links (your website, book purchase page, social media)
We carefully curate our collection to match the dreamy, heartfelt vibes of A Little Love, so while we can’t accept every submission, we promise to give each one thoughtful consideration.
If it feels like a perfect match, we’ll be in touch!