Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We currently only ship within Australia. We’re working on expanding our reach, so stay tuned for updates!
How much does shipping cost?
We ship using Australia Post’s standard flat rates, which are calculated based on the total weight of your order.
At checkout, the system will determine your order’s weight and present either Standard or Express shipping options based on this calculation.
Orders under 0.5kg (500g)
- Standard Shipping: $10.95
- Express Shipping: $14.95
Orders 0.5kg (500g) - 1kg
- Standard Shipping: $14.95
- Express Shipping: $18.95
Orders 1kg - 3kg
- Standard Shipping: $18.95
- Express Shipping: $23.45
Orders 3kg - 5kg
- Standard Shipping: $22.85
- Express Shipping: $31.35
How long does shipping take?
Orders are packed within 2-3 business days.
Shipping times vary based on your location.
Once your order has been processed, you’ll receive an estimated delivery time frame along with a tracking number. You can use this tracking number to follow your package’s journey via Australia Post's tracking portal.
Australia Post Standard (typically 2-6 business days)
Australia Post Express (typically 1-3 business days)
How do I track my order?
Once your order has been shipped, you’ll receive a confirmation email with an Australia Post tracking number.
Simply use this number to follow your package’s journey via Australia Post's tracking portal.
Do you use eco-friendly packaging?
We believe every love story deserves a greener future!
Our packaging is thoughtfully selected to be recyclable, compostable, or made from sustainable materials.
We’re always looking for new ways to reduce our environmental impact, so if you have suggestions or questions, feel free to reach out!
What do I do if my order arrives damaged?
We want every book to arrive safely, but if your order is damaged, please reach out to us at alittlelovebookshop@gmail.com within 14-days of receiving it.
Include a photo of the damage, and we’ll work with you to make it right.
Please Note: Books purchased from the pre-loved collection are final sale, and can not be returned. Please view our refund policy for more information.
Returns
How do I return an item?
We want you to love your books, but if something isn’t quite right, we’re here to help!
Please note that we do not accept returns for change of mind or from the preloved collection—returns are only available if your item is incorrect or damaged.
To start a return, contact us at alittlelovebookshop@gmail.com, and we’ll guide you through the process, including where to send your item and any necessary details.
Read our full refund policy.
How long does it take to process my return?
Once we receive your returned item, we aim to process it within 3-5 business days. We’ll notify you once your return has been completed.
If you’re receiving a refund, please allow additional time for it to be reflected in your account, as processing times vary by payment provider.
Can I exchange for a different item?
We don’t offer exchanges at this time. If you’d like a different item, you can return your original purchase (if eligible) and place a new order.
Little Love Points: Rewards Program
How can I sign up?
Joining A Little Love Rewards is easy! Simply create an account on our website, and you’ll automatically start earning Love Points with every purchase.
How can I earn points?
With our Love Points Rewards Program, every purchase brings you closer to exclusive perks! For every $1 spent, you’ll earn 5 points, which can be redeemed for discounts on your next purchase. The more you shop, the more love you earn!
How can I redeem my points?
Redeeming your Love Points is easy! Every 100 points equals $1 off your next purchase. Simply apply your points at checkout to enjoy your well-earned discount.
Author Submissions
Calling All Indie Romance Authors!
Calling All Indie Romance Authors! 💕
We love discovering new love stories and supporting indie romance authors! If you’d like to see your book on A Little Love’s shelves, we’d be thrilled to hear from you.
Send us an email at alittlelovebookshop@gmail.com with a little about your book, including:
- Your book title, author name, and genre
- A short and sweet synopsis
- Publication details (release date, format availability, distributor info)
- Any relevant links (your website, book purchase page, social media)
We carefully curate our collection to match the dreamy, heartfelt vibes of A Little Love, so while we can’t accept every submission, we promise to give each one thoughtful consideration.
If it feels like a perfect match, we’ll be in touch!